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At Srexalonuochit, we strive to ensure your complete satisfaction with our custom gift wrapping services and handmade gift products. This Return Policy outlines the terms and conditions for returns and refunds.
Due to the custom nature of our wrapping services, returns are generally not accepted once the wrapping has been completed. However, if you are not satisfied with the quality of our work, please contact us within 48 hours of receiving your wrapped items, and we will work with you to resolve the issue.
We accept returns of handmade gift products within 14 days of delivery, provided the items are:
The following items cannot be returned:
To initiate a return:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.
If you have questions about our Return Policy, please contact us:
Email: help@srexalonuochit.world
Phone: +12142981870
Address: 2100 N Stemmons Fwy, Dallas, TX 75207, United States